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Superior Service

Check Out Our Brand of Superior Service and Value-Added Support

Are your contact lens suppliers giving you the level of professional service you deserve? Do low prices mean you have to sacrifice good service? Imperial Optical strives to give you both. The foundation upon which we built our superior service is our commitment to hiring professional, friendly, solution-oriented customer service representatives. Our customer service representatives receive extensive training in basic vision health, contact lens materials and parameters. This means you can order lenses from knowledgeable professionals that understand your contact lens needs.

Our philosophy is to emphasize the "custom" in customer service. This means that you can expect to be referred to by name not account number, treated with respect and courtesy, and given access to all the resources that Imperial Optical has to help you improve your contact lens practice. Ultimately, we are interested in fostering long-term business relationships with practitioners who could use a "strategic partner" in their corner instead of just another vendor.

At Imperial Optical, we don’t view ourselves as merely order-takers, we see our role as more like that of a "contact lens consultant." With more than 15 years experience working with thousands of eyecare practitioners, we are able to provide "best practices" solutions to most contact lens-related issues. We have set up special accounts with many practices that prefer to fax or email their orders in instead of phoning them in. We have customized contact lens banks for hundreds of practitioners who wanted to take advantage of volume pricing without having to order a static inventory. We believe our brand of value-added service is one of the factors that set us apart from other contact lens distributors.